Info & Policy

A 40% deposit is required to confirm the booking.
Cancellations may be made up to 21 days before the arrival date. In the event of cancellation after this date, the following charges will be applied:   

• 20 days or less before arrival date: 20% of the total cost of the stay
• 14 days or less before arrival date: 50% of the total cost of the stay
• 7 days or less before arrival date: 80% of the total cost of the stay
• one day before arrival or failure to arrive: 100% of the total cost of the stay.

In the event of an early departure from the hotel, you will nonetheless be required to pay for the services you have booked.

If the arrival date is changed with less than 14 days' notice, a charge equal to 40% of the booking will be applied.

Guests may check in from 3:00pm on the day of arrival.

Guest must check out by 11:00am on the day of departure. Late check-out on request. In the event of early departure, all the nights the room was booked for will be charged.

The rates are per room per night and are subject to availability. Rates might change without notice. Programmes are designed for 7 nights stay; however shorter stays are possible.

VERONA
Shuttle service to/from Verona Airport with a Minivan Mercedes Class V, Air France flights from Paris CDG.

The departure times from Palace Merano and Verona Airport cannot be changed.
The shuttle service can accommodate a maximum of 4 people and costs €200.00 per person (per trip).
For organizational reasons, please book the service at least 24 hours in advance.
The shuttle can also be booked with flights other than Air France, but please note that the departure times cannot be adjusted for personal convenience.

• From March 1st to March 29th, Saturday and Sunday:
  Departure from Verona Airport at 14:30 (arrival of Air France flight from Paris at 14:00), arrival at Palace at 16:30.
  Departure from Palace at 11:00, arrival at Verona Airport at 13:00 (Air France flight to Paris at 14:45).

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• From March 30th to July 5th, Wednesday:
  Departure from Verona Airport at 14:00 (arrival of Air France flight from Paris at 13:30), arrival at Palace at 16:00.
  Departure from Palace at 10:30, arrival at Verona Airport at 12:30 (Air France flight to Paris at 14:15).

• From March 30th to July 5th, Saturday:
  Departure from Verona Airport at 15:00 (arrival of Air France flight from Paris at 14:40), arrival at Palace at 17:00.
  Departure from Palace at 11:30, arrival at Verona Airport at 13:30 (Air France flight to Paris at 15:25).

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• From July 6th to August 31st, Thursday and Sunday:
  Departure from Verona Airport at 14:00 (arrival of Air France flight from Paris at 13:30), arrival at Palace at 16:00.
  Departure from Palace at 10:30, arrival at Verona Airport at 12:30 (Air France flight to Paris at 14:15).

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• From September 1st to October 27th, Wednesday:
  Departure from Verona Airport at 14:00 (arrival of Air France flight from Paris at 13:30), arrival at Palace at 16:00.
  Departure from Palace at 10:30, arrival at Verona Airport at 12:30 (Air France flight to Paris at 14:15).

• From September 1st to October 27th, Saturday:
  Departure from Verona Airport at 15:00 (arrival of Air France flight from Paris at 14:40), arrival at Palace at 17:00.
  Departure from Palace at 11:30, arrival at Verona Airport at 13:30 (Air France flight to Paris at 15:25).

We recommend you pack a bathing costume, tracksuit and running shoes. Guests can have breakfast and lunch in their bathrobe, however for dinner in the dietetic restaurants elegant or smart clothing is required. It is advisable to pack a swimsuit, tracksuit and sneakers.

In order to make your stay quiet and relaxed parents or accompanying persons bear full responsibility and have to look after their children in the restaurant and in the swimming pool. Ball games or noise-generating games (in the park) are not allowed. On request we can arrange professional services for outdoor activities.

Rates:

• € 145.00 per day for children aged 2 to 12 years, with a bed in their parents’ room. Meals will be charged à la carte.
• € 165.00 per day for children aged 13 years and over, with a bed in their parents’ room. Meals will be charged à la carte.

Only small dogs are admitted. During the day dogs have to be followed by the owner or by a dog sitter (dog sitting service upon request at extra charge). Dogs are not allowed to stay alone in the room. Dogs have to be at a leash all times in the common areas of the hotel. Dogs are not allowed in the following areas: Restaurant, terraces, bar, the Spa and Medical departments, all treatment rooms, the indoor and outdoor pool area, the main hotel park & garden. For damages or spots caused by dogs, the Hotel Management reserves the right to charge the extra cleaning or replacement costs without notice.

Daily rate: € 45,00. Dog`s food on request at extra charge.

Service available for all guests.

In the parking area there are two charging stations for electric cars.

In the room there are 2 PC workstations and 2 Apple workstations with fast fibre Wi-Fi.

The outdoor swimming pool is heated and accessible from 1st May to 31st October.